Managed IT Services provider | IT Support Sunshine Coast

What Are Managed IT Services?

Managed IT services include ongoing support for your business from an IT service provider for a monthly fee. These services include proactive monitoring and maintenance, priority help desk support, and user and device management to ensure your IT systems operate at peak performance.

With years of experience in computer support across various industries, our team has the expertise to manage your IT needs. Managed IT is our specialty; with thousands of tickets successfully resolved each year by our qualified technicians.

By engaging with Absolute IT, you will have access to the latest technology and innovative solutions that can maximise productivity and increase your organisation’s profits.

Our managed services are designed to eliminate the worry and hassle of IT management, providing predictable costs and clear expectations for outcomes. This ensures that your business can focus on its core operations while our expert team handles the complexities of your IT infrastructure.

How managed IT services benefit your organisation:

Expert helpdesk support, so your staff can contact us when they need assistance.
Proactive mainteanance including regular monitoring and maintenance to prevent issues before they become major problems.
Enhanced Security by implementing robust security measures and compliance with industry standards
Higher priority response times.
Discounted labour rate.
Allows you to focus on core businesses activities without IT distractions.
Keep your systems up-to-date with the latest technologies and innovations.
And more…

Why Outsource to a Managed IT Service Provider?

Your IT infrastructure needs to work seamlessly to support your business, whether you’re a small resort management team with a single computer, a real estate franchise with 15 staff, or a construction company with 40 administrative employees. Managing an in-house IT team often involves significant costs, making it a challenge for many businesses.

Outsourcing IT services ensures practical, cost-effective solutions tailored to your specific needs. For example, a small resort team might benefit from flexible and affordable support, while a larger company requires professional-grade hardware and enterprise-level support. Striking the right balance between practicality and cost is essential, and that’s where an expert managed IT service provider plays a vital role.

Want More Information?

Absolute IT, based in Maroochydore, serves businesses across the Sunshine Coast, from Caloundra to Tewantin, and beyond to clients throughout Queensland. With roots in the IT industry since 2004, the team offers expertise across various IT fields.

The focus is on delivering trusted, reliable service and recommending only tested brands and technologies. Managed IT Services provide numerous benefits.

Why choose Absolute IT?

Simple: You are our priority. We will proactively manage and maintain your IT infrastructure as though it were our own business. Absolute IT deliver cloud-first managed IT services including solutions for cyber security, email, servers, networking, voice/phones, work stations, device management, training and more. For a service that you can count on with a personalised on-shore team – Call Absolute IT.

What are managed IT services?

Think of us as your internal IT team. With predictable monthly costs including discounted labour rates, discounted hardware and software, allocated monthly hours for proactive maintenance & hardware support as well as a team you know and trust. Managed IT services are applicable to all business shapes and sizes in any industry, it all comes back to how mission-critical operation time and productivity of your admin staff is to you.

What is the process to finding out if managed IT services are what we need?

We have a 4 stage onboarding process:

We’ll send you an information sheet to fill out.
We will send indicative pricing.
We may also recommend an IT audit. If an audit is performed we will collate all of our findings and meet to discuss our recommendations.
We implement the recommendations and onboard you as a client.

The purpose of this process is to be as transparent and prepared as possible, and to give you the opportunity to see who we are and how we operate.

What if my company already has an internal IT team?

As an MSP, we help in multiple areas here:

If your IT team have a large project that they require more man-power or maybe is outside of their knowledge, we can assist.
Maybe you need more helpdesk coverage due to reduced IT staff availability.
We can manage your licensing.
We are cyber security focused, which means we can manage the security for your email system, network, servers or endpoints.

Do you provide Ad-Hoc support to companies?

We do not provide ongoing Ad-Hoc support to companies. We will perform single projects and work with companies that are only looking for temporary support. However, we know that managed IT services are more reliable, transparent, proactive and provide clearer expectations – as such, it is our recommendation.

Managed IT Service Provider

Your Business Success Hinges on Functioning Technology

What Are Managed IT Services?

How managed IT services benefit your organisation:

Why Outsource to a Managed IT Service Provider?

Want More Information?

Frequently Asked Questions

Did you know!

Client Testimonials

Move to a managed IT provider on the Sunshine Coast today.

Have a question? We’re here to assist.