Managed IT Service Provider

 

Your Business Success Hinges on Functioning Technology

Cloud, servers, workstations, phones, email, security, internet, the list goes on.

Our expert team is here to provide your Managed IT Services on the Sunshine Coast and across Australia.

 

What Are Managed IT Services?

Managed IT services include ongoing support for your business from an IT service provider for a monthly fee. These services include proactive monitoring and maintenance, priority help desk support, and user and device management to ensure your IT systems operate at peak performance.

With years of experience in computer support across various industries, our team has the expertise to manage your IT needs. Managed IT is our specialty; with thousands of tickets successfully resolved each year by our qualified technicians.

 

By engaging with Absolute IT, you will have access to the latest technology and innovative solutions that can maximise productivity and increase your organisation’s profits.

Our managed services are designed to eliminate the worry and hassle of IT management, providing predictable costs and clear expectations for outcomes. This ensures that your business can focus on its core operations while our expert team handles the complexities of your IT infrastructure.

 

How managed IT services benefit your organisation:

  • Expert helpdesk support, so your staff can contact us when they need assistance.
  • Proactive mainteanance including regular monitoring and maintenance to prevent issues before they become major problems.
  • Enhanced Security by implementing robust security measures and compliance with industry standards
  • Higher priority response times.
  • Discounted labour rate.
  • Allows you to focus on core businesses activities without IT distractions.
  • Keep your systems up-to-date with the latest technologies and innovations.
  • And more…

 

Why Outsource to a Managed IT Service Provider?

Your IT infrastructure needs to work seamlessly to support your business, whether you’re a small resort management team with a single computer, a real estate franchise with 15 staff, or a construction company with 40 administrative employees. Managing an in-house IT team often involves significant costs, making it a challenge for many businesses.

Outsourcing IT services ensures practical, cost-effective solutions tailored to your specific needs. For example, a small resort team might benefit from flexible and affordable support, while a larger company requires professional-grade hardware and enterprise-level support. Striking the right balance between practicality and cost is essential, and that’s where an expert managed IT service provider plays a vital role.

 

Based on the Sunshine Coast, our expert team customises IT solutions to align with your business goals and provides ongoing management.

Areas of expertise include:

  • Servers
  • Networks
  • Computers
  • Email solutions
  • Security
  • Help desk support
  • Phone systems
  • Printers
  • Internet connections
  • Websites, SEO, and SEM
  • Software
  • Reporting

 

Choosing a managed IT service provider gives you access to expertise, technology, and proactive management, ensuring your business operates smoothly and securely.

feature

Business Email Management

Email is vital for business communication, and downtime can disrupt operations. Choosing the right system and management ensures seamless performance. Microsoft 365 (formerly Office 365) is a preferred solution for reliability, with support also available for Google Workspace and Amazon WorkMail. A properly managed email system ensures stability, security, and efficiency.

 

feature

Server Management

Servers are more than just hardware—they host software, store data, manage networks, and run web applications. Whether on-site or cloud-based, servers require regular maintenance to ensure performance and reliability. Proper management includes updates, monitoring, and troubleshooting, providing a stable foundation for your business operations.

 

feature

Workstation Management

Desktops, laptops, and tablets are essential for daily business tasks. These devices require regular maintenance, including antivirus protection, updates, upgrades, backups, and hardware and software management. Proper workstation management ensures reliability and efficiency, allowing your team to focus on their work without interruptions.

 

feature

Cyber Security Management

Cyber security is crucial for protecting every aspect of your IT infrastructure, from networks and servers to devices and data. Security involves more than antivirus software—it requires continuous monitoring, proactive measures, and thorough oversight. Safeguard both physical and digital assets with a comprehensive approach to ensure business resilience and protection against evolving threats.

 

feature

Network Management

Internal and external networks are the backbone of any business reliant on cloud-based software or local servers for critical operations like accounting, email, and CRMs. Proper network management ensures stability, security, and performance, allowing seamless access to essential tools and data. Well-maintained networks are vital for keeping your business efficient and competitive.

 

feature

IT Help Desk Management

Managing IT for 5, 20, or 50+ staff can be challenging, with daily issues disrupting productivity. You need reliable support to resolve queries quickly and keep your team focused. An expert IT help desk team handles all your staff’s IT needs, ensuring smooth operations while enhancing the performance and reliability of your systems. Think of it as having dedicated IT support technicians always ready to assist.

 

Want More Information?

Absolute IT, based in Maroochydore, serves businesses across the Sunshine Coast, from Caloundra to Tewantin, and beyond to clients throughout Queensland. With roots in the IT industry since 2004, the team offers expertise across various IT fields.

The focus is on delivering trusted, reliable service and recommending only tested brands and technologies. Managed IT Services provide numerous benefits.

Contact Us

  • Increased Reliability & Availability
    Having a dedicated team manage your IT infrastructure allows you to focus on your core business without worrying about IT issues. Proper management ensures higher availability of your services and reduced downtime for your staff, providing quantifiable value that pays for itself.
  • Lower Total Cost of Ownership (TCO)
    Software and hardware must be properly set up and scoped. For example, if you have five staff members relying on a poorly configured server that causes each staff member 3.5 hours of downtime per week, this could cost your business over $1,000 in wages alone, not including the loss of productivity and revenue.
  • Better Support For When You Need It
    When you call, we answer. We never oversell our services and always prioritise our managed clients. Our commitment is to provide prompt and effective support tailored to your needs. If you have a team of 20 staff and experience a critical system downtime, having dedicated support can make all the difference, minimising hours lost and ensuring business continuity.

 

Frequently Asked Questions

Simple: You are our priority. We will proactively manage and maintain your IT infrastructure as though it were our own business. Absolute IT deliver cloud-first managed IT services including solutions for cyber security, email, servers, networking, voice/phones, work stations, device management, training and more. For a service that you can count on with a personalised on-shore team – Call Absolute IT.

 

Think of us as your internal IT team. With predictable monthly costs including discounted labour rates, discounted hardware and software, allocated monthly hours for proactive maintenance & hardware support as well as a team you know and trust. Managed IT services are applicable to all business shapes and sizes in any industry, it all comes back to how mission-critical operation time and productivity of your admin staff is to you.

 

We have a 4 stage onboarding process:

  1. We’ll send you an information sheet to fill out.
  2. We will send indicative pricing.
  3. We may also recommend an IT audit. If an audit is performed we will collate all of our findings and meet to discuss our recommendations.
  4. We implement the recommendations and onboard you as a client.

The purpose of this process is to be as transparent and prepared as possible, and to give you the opportunity to see who we are and how we operate.

 

As an MSP, we help in multiple areas here:

  1. If your IT team have a large project that they require more man-power or maybe is outside of their knowledge, we can assist.
  2. Maybe you need more helpdesk coverage due to reduced IT staff availability.
  3. We can manage your licensing.
  4. We are cyber security focused, which means we can manage the security for your email system, network, servers or endpoints.

 

We do not provide ongoing Ad-Hoc support to companies. We will perform single projects and work with companies that are only looking for temporary support. However, we know that managed IT services are more reliable, transparent, proactive and provide clearer expectations – as such, it is our recommendation.

 

quote

Did you know!

55% of small to medium business owners believe that the technology their organisations currently use hinders them.

 

Get Started Now

Client Testimonials

  • review
  • review
  • review
 
 
 
  
 
 
 
 Mark Dindas 
 
 
 Mark Dindas 
 
 
 
  
Great service, very professional and knowlegdable and always willing to help
  
 
  
 
 
 
 SSRG Marketing 
 
 
 SSRG Marketing 
 
 
 
  
AIT has provided IT support to Smart Solutions Rehab Group for over 3 years. The team are extremely skilled and responsive and are incredible at explaining complex IT concepts in simple language. We are so grateful - thank you for all you do!
  
 
  
 
 
 
 John O'Bryen 
 
 
 John O'Bryen 
 
 
 
  
Absolute IT has looked after all my needs as a small business owner. They are thorough, courteous, and experienced! Dr John O'Bryen from Body Scan Skin Cancer Clinic
  
 
  
 
 
 
 Bob Day 
 
 
 Bob Day 
 
 
 
  
The team at Absolute IT has made the transition to a managed IT service easy and stress free. Their professionalism, knowledge, understanding  of our business challenges and ability to suggest real practical solutions to our problems have made the process straightforward. The team has been a pleasure to deal with.
  
 
  
 
 
 
 Amanda Sumner 
 
 
 Amanda Sumner 
 
 
 
  
If you are after great customer service, efficient, effective, and friendly  IT support for your IT needs, look no further than Absolute IT. Highly recommend the team at Absolute IT!!
  
 
  
 
 
 
 kaylene M 
 
 
 kaylene M 
 
 
 
  
Trent and Jamie from Absolute IT offer the most amazing service.  Jamie  recently installed a new computer in our office with Microsoft 365, one drive, external backups and re-installed all our software.   Both Trent and Jamie are professional in their manner and are extremely polite.  They have extensive understanding and knowledge of the IT world.  I would highly recommend Absolute IT.  10/10 for this business.
  
 
  
 
 
 
 Joedie Clark 
 
 
 Joedie Clark 
 
 
 
  
Excellent customer service. Rob and his team really know what they are doing. They provided me with different options to repair my laptop explaining the pros and cons tailored to my needs and really took the time to explain everything to me. I highly recommend their service. I feel like I have a brand-new laptop. Thank you Absolute IT
View All Of Our Reviews Here
man

Move to a managed IT provider on the Sunshine Coast today.

Allow us to audit your IT systems & give you a refreshing outlook on IT. So, if you are in need of our IT services just give us a call on 1300 000 248, email us at contact@absolute-it.com.au or fill out the following form.

Copyright Absolute IT. All Rights Reserved.