Managed IT Service Provider

Your Business Success Hinges on Functioning Technology

Cloud, servers, workstations, phones, email, security, internet, the list goes on.

Our expert team is here to provide your Managed IT Services on the Sunshine Coast and across Australia.

What Are Managed IT Services?

Managed IT services include ongoing support for your business from an IT service provider for a monthly fee. These services include proactive monitoring and maintenance, priority help desk support, and user and device management to ensure your IT systems operate at peak performance.

With years of experience in computer support across various industries, our team has the expertise to manage your IT needs. Managed IT is our specialty; with thousands of tickets successfully resolved each year by our qualified technicians.

By engaging with Absolute IT, you will have access to the latest technology and innovative solutions that can maximise productivity and increase your organisation’s profits.

Our managed services are designed to eliminate the worry and hassle of IT management, providing predictable costs and clear expectations for outcomes. This ensures that your business can focus on its core operations while our expert team handles the complexities of your IT infrastructure.

How managed IT services benefit your organisation:

  • Expert helpdesk support, so your staff can contact us when they need assistance.
  • Proactive mainteanance including regular monitoring and maintenance to prevent issues before they become major problems.
  • Enhanced Security by implementing robust security measures and compliance with industry standards
  • Higher priority response times.
  • Discounted labour rate.
  • Allows you to focus on core businesses activities without IT distractions.
  • Keep your systems up-to-date with the latest technologies and innovations.
  • And more…

Why Outsource to a Managed IT Service Provider?

Whether you’re a small resort management team with a single computer, a real estate franchise with 15 staff, or a larger construction company with 40 administrative staff, your IT infrastructure needs to be reliable and high-performing. Maintaining an in-house IT team can be prohibitively expensive. Therefore, we tailor our recommendations to fit your specific needs, ensuring cost-effective solutions. For instance, we wouldn’t suggest a $1,000/month IT support plan for a small resort team, nor would we recommend domestic-grade network hardware for a large company.

So, it’s finding that line between practicality & cost-effectiveness. That’s where we come in, We’re Sunshine Coast based and tailor each IT solution to your business and manage the IT service from then on. Services we support and manage include:

  • Servers
  • Networks
  • Computers
  • Email solutions
  • Security
  • Help desk support
  • Phone systems
  • Printers
  • Internet connections
  • Websites/SEO/SEM
  • Software
  • Reporting
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Business Email Management

Email is a critical business tool, and any downtime can significantly impact your operations. Therefore, it is essential to choose the right email system and the right team to manage it. We specialise in email solutions, with a strong preference for Microsoft 365 (formerly Office 365). Additionally, we provide support for Google Workspace, Amazon WorkMail, and On-Site Exchange, ensuring that your email infrastructure is robust and reliable.

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Server Management

When we refer to servers, we are not just talking about large, expensive hardware sitting in the corner of your office. We mean the infrastructure where you host your software, store your data, manage your network, or host your web applications. Servers come in various forms and require ongoing maintenance and management. We have the expertise to handle all aspects of server management, ensuring optimal performance and reliability.

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Workstation Management

Desktops, laptops, and tablets are central to a staff member’s business life; without them, they would be limited to pen and paper. Any mission-critical business computer requires regular maintenance, including antivirus protection, updates, upgrades, backups, and hardware and software management. Outsource your workstation management to Absolute IT, and we’ll take care of all these essential tasks for you.

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Cyber Security Management

IT Security, also known as Cyber Security, has become a top priority in recent times. This encompasses all levels of security within your IT infrastructure, from the internet to your network, servers, computers, and even you – both physical and digital. Effective security goes beyond merely installing antivirus software; it requires comprehensive and continuous oversight. Contact us for a thorough security audit.

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Network Management

Is your business reliant on cloud-based software for accounting, email, task management, CRMs, and more? Or do you operate with a local server hosting all your critical data and applications? If so, your internal and external networks are the backbone of your business operations. Proper management and maintenance of these networks are essential for your business to thrive and remain competitive in today’s market.

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IT Help Desk Management

If your business has 5, 10, 20, or 50+ staff members using computers, you understand the challenges of maintaining a smooth IT environment. We handle and support all your staff’s daily IT queries, ensuring efficient resolutions. We also work to enhance the performance and reliability of your IT infrastructure. Think of us as your dedicated in-house managed IT help desk technicians, always ready to assist.

Want More Information?

Absolute IT is based in Maroochydore and serves the entire Sunshine Coast, from Caloundra to Tewantin. Although, we also have clients all over Queensland. We have been part of the IT industry on the Sunshine Coast since 2004, with technicians specialising in various IT fields. We are committed to providing the best possible service and only recommend the brands and technologies we have tried, tested, and trust. With Managed IT Services, the benefits are as follows:

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  • Increased Reliability & Availability
    Having a dedicated team manage your IT infrastructure allows you to focus on your core business without worrying about IT issues. Proper management ensures higher availability of your services and reduced downtime for your staff, providing quantifiable value that pays for itself.
  • Lower Total Cost of Ownership (TCO)
    Software and hardware must be properly set up and scoped. For example, if you have five staff members relying on a poorly configured server that causes each staff member 3.5 hours of downtime per week, this could cost your business over $1,000 in wages alone, not including the loss of productivity and revenue.
  • Better Support For When You Need It
    When you call, we answer. We never oversell our services and always prioritise our managed clients. Our commitment is to provide prompt and effective support tailored to your needs. If you have a team of 20 staff and experience a critical system downtime, having dedicated support can make all the difference, minimising hours lost and ensuring business continuity.

Frequently Asked Questions

Simple: You are our priority. We will proactively manage and maintain your IT infrastructure as though it were our own business. Absolute IT deliver cloud-first managed IT services including solutions for cyber security, email, servers, networking, voice/phones, work stations, device management, training and more. For a service that you can count on with a personalised on-shore team – Call Absolute IT.

Think of us as your internal IT team. With predictable monthly costs including discounted labour rates, discounted hardware and software, allocated monthly hours for proactive maintenance & hardware support as well as a team you know and trust. Managed IT services are applicable to all business shapes and sizes in any industry, it all comes back to how mission-critical operation time and productivity of your admin staff is to you.

We have a 4 stage onboarding process:

  1. We’ll send you an information sheet to fill out.
  2. We will send indicative pricing.
  3. We may also recommend an IT audit. If an audit is performed we will collate all of our findings and meet to discuss our recommendations.
  4. We implement the recommendations and onboard you as a client.

The purpose of this process is to be as transparent and prepared as possible, and to give you the opportunity to see who we are and how we operate.

As an MSP, we help in multiple areas here:

  1. If your IT team have a large project that they require more man-power or maybe is outside of their knowledge, we can assist.
  2. Maybe you need more helpdesk coverage due to reduced IT staff availability.
  3. We can manage your licensing.
  4. We are cyber security focused, which means we can manage the security for your email system, network, servers or endpoints.

We do not provide ongoing Ad-Hoc support to companies. We will perform single projects and work with companies that are only looking for temporary support. However, we know that managed IT services are more reliable, transparent, proactive and provide clearer expectations – as such, it is our recommendation.

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Did you know!

55% of small to medium business owners believe that the technology their organisations currently use hinders them.

Client Testimonials

Mark Dindas
Mark Dindas
Great service, very professional and knowlegdable and always willing to help
SSRG Marketing
SSRG Marketing
AIT has provided IT support to Smart Solutions Rehab Group for over 3 years. The team are extremely skilled and responsive and are incredible at explaining complex IT concepts in simple language. We are so grateful - thank you for all you do!
John O'Bryen
John O'Bryen
Absolute IT has looked after all my needs as a small business owner. They are thorough, courteous, and experienced! Dr John O'Bryen from Body Scan Skin Cancer Clinic
Bob Day
Bob Day
The team at Absolute IT has made the transition to a managed IT service easy and stress free. Their professionalism, knowledge, understanding of our business challenges and ability to suggest real practical solutions to our problems have made the process straightforward. The team has been a pleasure to deal with.
Amanda Sumner
Amanda Sumner
If you are after great customer service, efficient, effective, and friendly IT support for your IT needs, look no further than Absolute IT. Highly recommend the team at Absolute IT!!
kaylene M
kaylene M
Trent and Jamie from Absolute IT offer the most amazing service. Jamie recently installed a new computer in our office with Microsoft 365, one drive, external backups and re-installed all our software. Both Trent and Jamie are professional in their manner and are extremely polite. They have extensive understanding and knowledge of the IT world. I would highly recommend Absolute IT. 10/10 for this business.
Joedie Clark
Joedie Clark
Excellent customer service. Rob and his team really know what they are doing. They provided me with different options to repair my laptop explaining the pros and cons tailored to my needs and really took the time to explain everything to me. I highly recommend their service. I feel like I have a brand-new laptop. Thank you Absolute IT
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Move to a managed IT provider on the Sunshine Coast today.

Allow us to audit your IT systems & give you a refreshing outlook on IT. So, if you are in need of our IT services just give us a call on 1300 000 248, email us at contact@absolute-it.com.au or fill out the following form.