Frequently Asked Questions

Think of us as your internal IT team. With predictable monthly costs including discounted labour rates, discounted hardware and software, allocated monthly hours for proactive maintenance & hardware support as well as a team you know and trust. Managed IT services are applicable to all business shapes and sizes in any industry, it all comes back to how mission-critical operation time and productivity of your admin staff is to you. If you think this is relevant to you, start the process here.

We have a 4 stage onboarding process:

1. We’ll send you an information sheet to fill out.
2. We will send indicative pricing.
3. We may also recommend an IT audit. If an audit is performed we will collate all of our findings and meet to discuss our recommendations.
4. We implement the recommendations and onboard you as a client.

The purpose of this process is to be as transparent and prepared as possible, and to give you the opportunity to see who we are and how we operate.

As an MSP, we help in multiple areas here:

1. If your IT team have a large project that they require more man-power or maybe is outside of their knowledge, we can assist.
2. Maybe you need more helpdesk coverage due to reduced IT staff availability.
3. We can manage your licensing.
4. We are cyber security focused, which means we can manage the security for your email system, network, servers or endpoints.

Find more information here.

We do not provide ongoing Ad-Hoc support to companies. We will perform single projects and work with companies that are only looking for temporary support. However, we know that managed IT services are more reliable, transparent, proactive and provide clearer expectations – as such, it is our recommendation.

We do not provide support to individuals except in very rare/specific circumstances.

We have month-to-month contracts unless a specific service/software requires a longer termed contract. We believe that lock-in contracts are ‘red flags’ and should be avoided. A vendor/supplier should earn your business every month without the need for locking you into a long contract.

Our services are tailored to each client’s needs, as such our pricing is tailored to each client. We supply ‘ball-park’ pricing in the initial stages of communication, and all pricing will be outlined clearly with no hidden costs upon final acceptance.

We can perform a non-intrusive audit and provide you with a report so that you know you are getting the services you require.

We list the primary services we support; however, every client has different requirements and uses different software. As such, we support a myriad of software/hardware/services that are not listed on our website.

Our core client base varies from 5 users to 100+ users. We provide managed IT services and IT support to companies all over the Sunshine Coast, from Brisbane to Hervey Bay, and all of Queensland in all industries.

We recommend Microsoft 365. Microsoft 365 provides a synchronized, collaborative solution including instant messaging for internal communications, email hosting and shared data storage. We do also support Amazon WorkMail, Google Workspace (previously G-Suite) and more.