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Maroochydore
Call for Appointment
8:30am – 5:00pm Monday to Friday
Contact Sales
In the world of remote and hybrid work, Microsoft Teams has become an indispensable tool for staying connected with colleagues, clients, and collaborators. Its real-time communication capabilities help ensure smooth workflows and timely responses, but there’s one common issue that frustrates many users—automatically switching to “Away” status. This seemingly minor feature can lead to missed calls, delayed messages, and communication breakdowns, especially when you’re still at your desk but working on something outside of Teams.
At Absolute IT, we understand how crucial it is for professionals to stay connected, which is why we developed a tool to address this exact problem. Our tool prevents Microsoft Teams from automatically switching your status to “Away,” ensuring your availability remains visible to your team at all times. In this blog post, we’ll explore the details of this Microsoft Teams status issue, how our tool works, and why it’s essential for ensuring smooth communication.
Microsoft Teams is designed to change your status to “Away” after a certain period of inactivity. This can happen when you haven’t moved your mouse or typed on your keyboard for a few minutes, even though you might still be working. Perhaps you’re reading a long document, watching a presentation, or on a phone call that doesn’t require interaction with your computer. The result? Teams incorrectly marks you as unavailable, which can lead to Teams calls not ringing or colleagues assuming you’re not around.
This automatic status change is more than just an inconvenience—it can disrupt workflows, delay important responses, and make it seem like you’re unavailable when, in fact, you’re fully engaged in your work. For those who rely heavily on Teams for communication, such as sales teams, customer support, or remote workers, this can create real problems in maintaining smooth and efficient communication.
See the below forums where Users experience this issue:
Recognising the negative impact this issue can have, our team at Absolute IT set out to develop a practical solution. Our tool is designed to fix Microsoft Teams “Away” status by preventing the automatic switch that occurs due to inactivity. It works behind the scenes to ensure that your status remains “Available” as long as you’re working, even if Teams isn’t detecting traditional activity like mouse movement or keyboard input.
This tool helps professionals avoid the pitfalls of missed calls or messages and maintains the accurate reflection of your presence throughout your workday. Unlike manual methods that require constant status updates or third-party software that may feel invasive, our solution is simple, effective, and non-disruptive to your workflow. You’ll never have to worry about Teams marking you as “Away” when you’re still working.
Click here to access our tool. Please note, this application requires an IT professional to configure. Microsoft continuously update their backend, and we have this application in use with some of our clients. As such, we update the app as required and will update the GitHub code when possible.
If you’re interested in building similar custom tools, explore our Software Development Services.
The automatic switch to “Away” status in Microsoft Teams can cause more issues than many users realise. When your status inaccurately reflects your availability, it can result in missed opportunities, delayed responses, and communication failures. For businesses, this can have a tangible impact on productivity. Whether you’re in the middle of a sales call or trying to collaborate with colleagues, being marked as “Away” when you’re still working can send the wrong message to your team.
For example, remote workers often experience this issue more acutely. When working from home or in a hybrid work model, where face-to-face interaction is limited, digital presence becomes the only way for colleagues to gauge availability. If you’re marked as “Away” while actively working on something, it may cause frustration among your team members or clients who expect a timely response. According to the Microsoft Work Trend Index, time spent in Microsoft Teams meetings has more than doubled globally since the pandemic began. This surge highlights just how crucial reliable availability is in today’s work environment, making it essential for professionals to stay connected and accessible during work hours.
Our tool solves this problem by ensuring that your status remains accurate and reflective of your actual availability. Unlike some third-party solutions that require manual input or periodic adjustments, our tool is automated, meaning it keeps your status active in the background without you having to think about it. This ensures a Teams calls not ringing fix, so you won’t miss any important communications during your workday.
The way the tool works is simple but effective. It monitors the natural activity on your machine and ensures that minor, passive tasks like reading or attending a presentation don’t result in your status being marked as “Away.” This is particularly useful for knowledge workers, customer service representatives, or managers who may spend large portions of their day reviewing documents, participating in video meetings, or focusing on non-computer tasks.
Effective communication is one of the pillars of a productive business environment. When everyone is confident that their colleagues are available and responsive, workflows move more smoothly, and collaboration becomes seamless. By addressing the Microsoft Teams status issue, our tool helps ensure that communication is not only uninterrupted but also efficient.
According to Leaders Media, clear and open communication in remote work settings is essential for preventing misunderstandings and ensuring productivity remains high. When teams maintain strong communication, they avoid confusion, work more effectively, and achieve better outcomes.
With this tool, teams no longer have to worry about the hassle of constantly updating their status or explaining why they appeared “Away” during an important task. Instead, users can focus on their work, confident that their availability is always accurately displayed.
The impact of fixing the Microsoft Teams “Away” status issue goes beyond just internal communication. For customer-facing roles like sales or support, being available when a client needs you is crucial. Missing a call or failing to respond quickly due to an inaccurate “Away” status can lead to dissatisfied clients, missed opportunities, and, in some cases, lost revenue.
Imagine a scenario where a customer support representative is marked as “Away” during an active support case simply because they haven’t moved their mouse while reading through technical documents. The customer may become frustrated by the delayed response, and this could negatively impact the business’s reputation. A study by HubSpot found that 77% of customers rate an “immediate” response (defined as within 10 minutes) as important when seeking customer support.
By ensuring that your status stays “Available” during critical tasks, our tool helps you deliver a better customer experience, improving response times and ensuring clients always feel prioritised.
In the current remote and hybrid work era, digital tools are more important than ever for maintaining an efficient, connected team. Businesses with remote workers or distributed teams can benefit greatly from our fix for Microsoft Teams “Away” status, as it ensures that team members remain visible and available to one another throughout the workday.
Additionally, managing the implementation of this tool is straightforward for IT administrators. It can be deployed across an organisation easily, without requiring complex configurations or ongoing adjustments. For businesses already managing multiple digital tools, the seamless integration of our solution helps reduce the burden on IT teams while maintaining high levels of productivity and collaboration across the organisation. If you’re looking to create custom solutions like this, explore our Software Development Services to bring your ideas to life.
The Microsoft Teams status issue of being automatically marked as “Away” can seem like a small inconvenience at first, but its impact on communication and workflow efficiency can be significant. Whether you’re working on critical projects, engaging in client communications, or collaborating with your team, having an accurate presence status is vital for maintaining seamless interaction and avoiding unnecessary interruptions.
Our tool solves this problem in a way that is non-intrusive and automated, ensuring that your status remains “Available” whenever you’re actively working—even if Teams isn’t detecting traditional input like keyboard strokes or mouse movements. This results in a Teams calls not ringing fix and ensures you won’t miss important communications.
By enhancing real-time availability and improving both internal and external communication, our solution helps create a more productive and responsive work environment. Whether you’re working remotely, in a hybrid setting, or in an office, our tool is a reliable solution to keep you connected, responsive, and always available when your team or clients need you.
Staying connected and improving digital communication tools is key to thriving in today’s work environment, and at Absolute IT, we’re here to help you achieve that.
Click here to access the tool. Please note, this application requires an IT professional to configure. Microsoft continuously update their backend, and we have this application in use with some of our clients. As such, we update the app as required and will update the GitHub code when possible.
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