Eg1, processes still leave physical paper trails. Eg2, processes have employees spending more time looking rather than doing.
Eg1, customers deliver redundant information to employees, customers, and suppliers. Eg2, customers rely on stakeholder communication/decisions/data leading to bottlenecks.
Eg1, employees suffer from lots of copying and pasting. Eg2, employees manually keep data consistent across multiple systems. Eg3, employees get impatient with certain processes. Eg4, employees experience long wait times for decisions or data. Eg5, employees experience bottlenecks and silos of data.
Eg1, maintaining data centralization/consistency is slowing operations. Eg2, maintaining industry compliance is slowing operations. Eg3, maintaining business rules and policies is slowing operations. Eg4, maintaining data governance is slowing operations. Eg5, human errors in Compliance / Business Rules / Policy / Governance is causing issues.
Eg1, different systems are being used for the same process. Eg2, old systems are not keeping up with customer expectations. Eg3, old systems are not keeping up with employee expectations. Eg4, old systems are bottlenecking and causing progress silos. Eg5, information is hard to get to, and not very accessible. Eg6, software doesn’t have good integration support, security, or privacy protocols.
What are you hoping to achieve. Any additional notes that you would like to add that will assist us with understanding your requirements.