SLA – Proactive Maintenance Plans

PREVENTION IS THE BEST CURE!

    • Do you want to get on top of your I.T. and start to be proactive instead of reactive?
    • Are things starting to fall apart and you want to stop worrying?

When things just don’t go right, let us introduce you to our SLA’s!

Benefits of all SLA’s

  • Offsite backups to Absolute I.T. cloud servers.
  • Managed Antivirus solutions.
  • Lower total cost of ownership.
  • IT support at your beck and call.

SLA Option 1 – Basic

  • Quarterly onsite maintenance visit
  • Cloud backup management and monitoring
  • Workstation maintenance including system cleanup & update check
  • Antivirus management and monitoring

SLA Option 2 – Recommended

  • Monthly onsite maintenance visit
  • Cloud backup management and monitoring
  • Workstation maintenance including system cleanup & update check
  • Antivirus management and monitoring
  • Email security management – Quarantine checked daily

SLA Option 3 – Best Practice

  • Monthly onsite maintenance visit
  • Cloud backup management and monitoring
  • Workstation maintenance including system cleanup & update check
  • Antivirus management and monitoring
  • Email security management – Quarantine checked daily
  • Highest priority response time
  • Up to four 20 minute remote support sessions

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