SLA – Proactive Maintenance Plans

PREVENTION IS THE BEST CURE!

    • Do you want to get on top of your I.T. and start to be proactive instead of reactive?
    • Are your computers & networks starting to fall apart and you want to stop worrying?

Benefits of our SLA’s

  • Offsite backups to Absolute I.T. cloud servers.
  • Managed Antivirus solutions.
  • Lower total cost of ownership.
  • Managed Email security & filtering.
  • Increased network security.
  • IT support at your beck and call.

Option 1 – A La Carte

  • Essential I.T. support
  • Optional: Cloud backup management and monitoring
  • Optional: Workstation ongoing system monitoring & updates
  • Optional: Antivirus management and monitoring

Option 2 – Proactive

  • Monthly onsite maintenance visit
  • Cloud backup management and monitoring
  • Workstation maintenance including system cleanup & update check
  • Antivirus management and monitoring
  • Email security management – Quarantine checked regularly every day

Option 3 – Fully Managed

  • Monthly onsite maintenance visit
  • Cloud backup management and monitoring
  • Workstation maintenance including system cleanup & update check
  • Antivirus management and monitoring
  • Email security management – Quarantine checked daily
  • Highest priority response time
  • Up to four 20 minute remote support sessions

NOTE: The above options are not necessarily what you will receive, they are for guidance only. All SLA options are optimized for your individual business needs & finalized in person.

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