We Respect Your Privacy
Absolute I.T. may collect ‘personal information’ from clients to provide the I.T. services we provide. All information received in connection with a client matter is subject to strict duties of confidentiality. We are bound by the Privacy Act.
Types Of Information
We collect Personal information and sensitive information as those terms are defined by the National Privacy Principles.
Types we might collect:
- Passwords for:
- Networking equipment.
- Internet & software logins.
- Bank details.
- Personal identification details such as name, address, DOB, etc.
How we collect personal information and how it is used/disclosed are all agreed upon by our client first & foremost.
Usually at first contact we will need to obtain details from the client such as their name, address, telephone, email and other contact details. We sometimes also require contact details of other relevant parties. We might also need information such as names of your staff and other sensitive information.
We collect Personal information by taking your instructions, from others with your consent or from other persons. Absolute I.T. will not use or disclose your personal information for any other purpose than the primary purpose of collection unless certain strict matters apply as set out in the National Privacy Principles.
Absolute I.T. may use your personal information to contact you to inform you of our other services that may be of assistance to you, promotions, and significant changes to the company. We will not sell your personal information to any third party for their/our marketing purposes. If you do not wish to receive such material from us please do not hesitate to contact us on 1300 000 248 (ext 1) or by mail to Shop 3, 72 – 76 Sugar Road Maroochydore 4558 QLD.
Third Party Providers
We may have to disclose your personal information to third party providers. If this is the case, we will inform you & get approval before this occurs. Any information we disclose will be purely for software/services that are being provided to you. We will not sell this information.
Time when we might disclose your personal information:
- Internet connection setups.
- Software provider liaising.
- Telephone connection setups.
- Cyber Insurance liaising/auditing.
- Any entity or person with your authority.
Security of personal information
Current information and updating
If you are aware of any personal information that we hold needs updating, please inform us.
You may contact us on 1300 000 248 or at firstname.lastname@example.org and request to access/change your personal information that we hold about you. There may be instances where we do not believe it is reasonable to access the information – we will tell you if that is the case.
Changes to policies
Complaints About Breaches of Privacy
If you believe we have committed any breach you may lodge a complaint with us by phoning 1300 000 248, writing to Shop 3 72 – 76 Sugar Road Maroochydore, 4558 or emailing at email@example.com If you feel we have not adequately handled your concern you may refer the matter to the Federal Privacy Commissioner by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.