Microsoft 365 Teams Voice Form | Absolute IT

Maroochydore

Unit 4/72-76 Sugar Rd 4558

Call for Appointment

8:30am – 5:00pm Monday to Friday

1300 000 248

Contact Sales

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Maroochydore

Unit 4/72-76 Sugar Rd 4558

Call for Appointment

8:30am – 5:00pm Monday to Friday

1300 000 248

Contact Sales

Get Started Now Services

Microsoft 365 Teams Voice Form

Hello and thank you for considering Absolute IT to assist with your Microsoft 365 Teams Voice setup.

Please fill out the below form so that we have a basic understanding of your current phone setup and requirements.

You can save this form and continue at any time using the button at the bottom of the form.

Your Information

First Name(Required)

Last Name(Required)

Phone number(Required)

Email Address(Required)

General Business Information

Business name(Required)

Primary business phone number(Required)

Teams Voice Information

How many staff members require Teams Voice?(Required)

Please enter a number greater than or equal to 1.

How do you currently call in/out?(Required)

Office handset phones (PABX/hosted voice)

Voice application on our smart phones (3CX, Aircall, etc)

Voice application on our computers (3CX, Aircall, etc)

We just have mobile phones

Other

Is there a requirement to keep your phone numbers from the current phone system?(Required)

Yes, all numbers

Yes, some numbers

No, we can have fresh numbers setup

Who is your current phone provider?(Required)

Eg, ‘Telstra’, ‘Optus’, ‘Tele2U’, etc

What is your account number with your current phone provider?(Required)

This will be listed on your current phone provider monthly invoice/bill.

What is your preference for how the new Teams Voice phone system will be used?(Required)

Microsoft Teams on our computers with headsets (Recommended)

Microsoft Teams on our mobile phones

Physical handsets on our desks

Other

Do you require headsets to be supplied?(Required)

Yes, we require Absolute IT to supply headsets

No, we have our own or will supply them ourselves

Do you require handsets to be supplied?(Required)

The handsets will need to be Microsoft Teams enabled handsets.

Yes, we require Absolute IT to supply handsets

No, we have our own or will supply them ourselves

Regarding commitment, which of the following would you prefer?(Required)

Month-To-Month adds $299 setup fee with Telco. Annual waives this fee.

Month-To-Month commitment (recommended)

Annual rolling commitment

Regarding calling plans, which of the following would you prefer?(Required)

Included calls is more expensive per user license.

Local, national and mobile calls included (recommended)

Pay-as-you-go, does not include call charges

Do you require an auto-attendant with call queues for call direction?(Required)

Auto-attendant is the service when calling a number that says “Please press 1 for ‘x’, press 2 for ‘x’, etc” to direct callers to the correct department.

Yes, we require an auto-attendant and call queues

No, we only need phone numbers, no call directing is required

Would you like us to supply the voice recording for the new auto-attendant?(Required)

This is the voice recording that says “Hello, you’ve reached ‘x’, please press 1 for….”. We have a professional voice specialist that will record this. If you supply the voice recording, must be in MP3 or WAV format. We will require recordings for greeting, voicemail (if applicable) and call queue waiting.

Yes, please supply the voice recording for the new auto-attendant

No, we will supply a new voice recording for the new auto-attendant

No, we will supply the current voice recording for the new auto-attendant (if already exists)

Would you like us to supply the script for the auto-attendant voice recording?(Required)

This is the script that our voice specialist will read from to greet callers.

Yes, can Absolute IT supply the voice script

No, we will supply the voice script

Please type the voice script in this field.(Required)

Eg, “Hello, thank you for calling ‘x’. Please press 1 for ‘x’, press 2 for ‘x’, ‘press 3 for ‘x'”.

Please list the departments required to be setup as call queues(Required)

Eg, ‘Sales’, ‘Support’, ‘Admin’, ‘Accounts’, ‘Project Managers’, etc.

Please list your staff that require phone numbers(Required)

First Name

Last Name

Role/Position

Email Address

Current phone number (if applicable)

Please list your staff that require phone numbers(Required)

First Name

Last Name

Role/Position

Email Address

Current phone number (if applicable)

Call Queue/Department (if none, enter 'none')

How do you want calls to your auto-attendant to be handled if missed?(Required)

If a caller does not reach one of your agents before the call times out or too many callers are in the queue.

Play message and send to a shared voicemail

Play message and hang up

Hang up with no message

Redirect to a user with no message

Play message and redirect to a user

Who will have access to the shared voicemail?(Required)

Enter one user per line. These users will receive an email with the voice recording attached.

Who will the calls redirect to when calls are missed on the auto-attendant?(Required)

Only one user can be listed here.

Do you want Absolute IT to supply the missed call message voice recording?(Required)

Eg, “Thank you for calling, unfortunately no one is available to take your call….”.

Yes, can Absolute IT supply the message voice recording

No, we will supply the message voice recording

Do you want Absolute IT to supply the script for the missed call voice recording?(Required)

Yes, can Absolute IT please supply the script for the missed call voice recording

No, we will supply the script for the missed call voice recording.

Please enter the script for the missed call voice recording(Required)

Is there anything else you would like to mention?

Not required.

Sign-Off

Finally, do you agree to the terms & conditions set out on our website?(Required)

https://absolute-it.com.au/termsandconditions/ – Keep in mind, this is not our Managed Services Agreement. This is just so you know what to expect of us as a contractor & us to expect of you as a client.

Yes

No

Have a question? We’re here to assist.

Absolute IT is a trusted IT service provider on the Sunshine Coast. Whatever your need for an IT service is, you’ll enjoy a friendly talk with one of our team.

Get Started Now

Operating since 2005, you’ll be supported by a team of IT experts. From troubleshooting complex network issues to strategic planning and everything in-between, our team has the expertise to find the right solution for your business.

Absolute IT is about being as proactive as possible with all of our IT services including; managed IT services, network solutions, helpdesk support, email management, cyber security, process automation, software development and integration, and more.

If you’re seeking reliable and competent IT support on the Sunshine Coast or in wider Queensland, Absolute IT is dedicated to delivering the most appropriate and cost-effective IT solutions for your business.

Absolute IT is a team of dedicated professionals committed to delivering exceptional IT services that you expect from an IT Service Provider.

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Monday – Friday: 8:30am – 5:00pm

Saturday – Sunday: By Appointment

Public Holidays By Appointment

Contact Information

1300 000 248
contact@absolute-it.com.au
Unit 4/72-76 Sugar Rd Maroochydore QLD 4558

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